Frequently Asked Questions
Simply reach out to our team, providing us with your vision, and we will swiftly develop a plan that will transform your dreams into lasting memories.
Is it possible to change my project due date?
Absolutely, as long as you provide us with a minimum of 2 days’ notice, you can adjust your date up to two times without any additional charges.
Tell me more about your cancellation policy.
Any projects rescheduled within 5 days of the original due date will require full payment. However, we always strive to collaborate with you to do what works for all parties.
How does the billing process work?
To secure your project, we request a 10% down payment with the remaining 90% to be paid 24 hours prior to your projects completion.
What is the process for managing project assets?
Within our online project management system, you’ll find a user-friendly “Project Assets” section. You can either manage it yourself or allow us to take care of it for you.
Can I receive a receipt for my order?
Absolutely! Feel free to reach out to our team with your order number and we will locate and provide a duplicate receipt, when needed.
Reach Out to Us Today!